Refund policy

Right of Withdrawal & Return Policy
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day you or a third party named by you, who is not the carrier, takes possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to cancel the contract. Please contact us by email at:

nineteen.contact.clo@gmail.com

We will then send you all necessary return instructions and – if available – a return label. Returns that are made without prior contact cannot be accepted.

Conditions for Returns

Items must be in the same condition in which you received them – unworn, unused, with all tags attached, and in the original packaging. We also require proof of purchase, such as your order confirmation or invoice.

Returns must be sent to the following address:
[Insert return address here]

Damages and Issues

Please inspect your order immediately upon receipt. If the item is defective, damaged, or incorrect, contact us right away so we can find a suitable solution together.

Exceptions to the Right of Withdrawal

The following items are excluded from return:

Custom-made or personalized items
Hygiene items once opened
Digital products or gift cards
Discounted or sale items

If you're unsure whether your item qualifies for a return, feel free to contact us in advance.

Exchanges

Direct exchanges are not possible. Please return the item and place a new order once the refund has been processed.

Refunds

Once we have received and inspected your return, we will notify you of the approval status. If approved, your refund will be issued within 10 business days to the original payment method.

Please note that depending on your payment provider, it may take additional time for the amount to appear in your account. If you have not received your refund after 15 business days, please contact us at: